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Have a question? Need assistance? Our dedicated support team is available around the clock to help you with anything you need.
Availability
Our support team is available 24 hours a day, 7 days a week, 365 days a year.
Live Chat
Already a customer? Log in and chat with our support team directly from your dashboard.
Login to ChatFrequently Asked Questions
How do I open an account?
Simply click "Open Account" anywhere on our site, fill in your details, and your account will be created instantly with a savings account ready to use.
Can I deposit using cryptocurrency?
Yes! We support Bitcoin, Ethereum, and Tron deposits. Select "Crypto" as your deposit channel, choose your network, and send funds to the provided wallet address.
How long do transfers take?
Internal transfers between Cefione accounts are instant. External wire transfers may take 1-3 business days depending on the receiving institution.
Is my money safe?
Absolutely. We use 256-bit AES encryption, two-factor authentication, and every transaction is logged in an immutable audit trail. Your card details are encrypted at rest.
How do I get a virtual card?
Once your account is verified, contact our support team to request a virtual card. Cards are issued instantly with customizable spending limits.
